1. Return Eligibility**
– We accept returns for both opened and unopened products .
– Returns must be requested within **30 days** of delivery, with items in original condition.
**2. Return Address**
Ship your return to:
> **[TIMENOVA LTD]**
> Attn: Returns Department
> Address: [71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ]
> Phone: [WhatsApp: https://wa.me/qr/Y5KSGKVYWMTTA1]
> *Note: Please include your order number and return authorization form. Unlabeled packages may delay processing.*
**3. Refund Process & Timeline**
– **Step 1**: After receiving your return, we inspect items within **3-5 business days**.
– **Step 2**: Upon approval, refunds are issued to your original payment method in **1-3 business days**.
– **Bank Processing**: Card refunds typically reflect in **5-14 business days** (dependent on your bank/card issuer).
– *Note: Refund amounts exclude redeemed coupons or gift cards.*
**4. Shipping Costs**
– Non-defective returns: Customer pays return shipping.
– Defective/wrong items: We cover return shipping fees.
Need help?
Contact us at {timenova@outlook.com} for questions related to refunds and returns.